Consumer Protection (Distance Selling) Regulations 2000 - delivery, cancellation and returns

  • In line with the consumer protection (distance selling) regulations, the terms set out below apply only to purchases made from this website by consumers, and do not under any conditions apply to purchases made by businesses, or by individuals acting for or on behalf of businesses, organisations or corporations of any sort.
  • All hardcopy items are subject to a delivery charge, which will be raised at the point of sale. Further specific conditions governing delivery charges (including a list of those countries for which risk in the delivery passes to the purchaser on despatch from our facility) are set out here.
  • All the ‘prior information’ required under the regulations is provided in each individual product description page on this website.
  • Substitute goods will only ever be supplied with the consumer’s prior agreement.
  • RETURNS POLICY - subject to the clauses below, consumers may cancel the purchase of any items purchased through this site and return the goods to the company for a refund of the purchase price.
  • With the exception of unsealed audio or video recordings or software or electronic subscription products or downloadable templates, documents, books or reports in pdf or other electronic format (the value in which is inherent in the information and/or analysis which has been delivered and which by its nature cannot be returned), consumers have a statutory right to cancel purchases made from this website at any time up to 7 (seven) working days starting the day after delivery.
  • Subject to the point above, consumers who choose to cancel their purchase must inform the company by writing to the Company’s registered office address, or by emailing servicecentre@itgovernancesa.co.za, quoting the electronic purchase sale number, the date of the transaction and the items purchased. This letter must contain a categoric statement that materials that have been delivered have not been copied, duplicated or used in any way.
  • Consumers are responsible for protecting and maintaining goods and must return all goods purchased and in respect of which they wish to exercise their right to cancel, at their own expense and in the same condition as they received them, to the Company’s registered address.
  • We will refund in full the actual purchase price paid for the returned items, together with the cost of delivery. When goods are returned to us or collected by us at our own cost, we will deduct these costs from the amount of money that we will refund to the consumer.
  • Severability
    If any of these terms is at any time held in any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form.  Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  • No Waiver
    No waiver by the Company, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
  • Governing Law.
    These terms shall be governed by and construed in accordance with the laws of England and the user explicitly accepts that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related the use of this website and, accordingly, the user explicitly waives all and any rights to bring any action of any sort in relation to this web site or to any transaction carried out with it or any data stored on it or provided to is in any court anywhere else in the world.
  • RETURNS - subject to prior cancellation of an order, in line with the conditions set out above, all products must be returned to our warehouse in the UK. Please obtain a returns number from our sales and support staff, by emailing servicecentre@itgovernancesa.co.za with details of your cancelled purchase and we will email you with a returns number together with the current returns mailing address.