IT Service Management

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What is IT Service Management?

IT Service Management (ITSM) is a concept that deals with how to define and deliver guidance and support for businesses managing their IT infrastructure. This IT service concept views IT from an end user perspective i.e. IT service is what the customer or consumer receives. The IT service itself can be made up of hardware, software and communication facilities, but is perceived by the customer/consumer as a self contained, coherent entity.

Although IT Service Management is based largely around ITIL, it is considered much more than just that. It also incorporates the development of an international standard for IT Service Management: ISO 20000.

If you’re new to IT Service Management, we recommend the following books:

IT Service Management Resources

IT Governance Pacific has a comprehensive range of books and distance learning to help aid you in your journey through IT Service Management.

More products on IT Service Management:
IT Service Management >>

Making IT Service Management Implementation Easier

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes implementation less time-consuming and costly, using ITIL best practices and a 12 month support team on hand to help.

IT Service Management and Continuous Improvement

Continuous improvement is a cornerstone of an effective IT Service Management environment. It is fundamentally dependent on gathering and using meaningful measurements.

We recommend the following books to help you tackle these metrics:

IT Service Management and ISO 20000

ISO 20000 is the international service management standard for which organisations can be certified against. If an individual wants to become certified for deploying best practice, then they should look towards taking some of the ITIL qualifications.

Recommended reading for ISO 20000:

More products on ISO 20000:
ISO 20000 >>

More information on ITIL and the ITIL qualifications you can take:
ITIL qualifications for the individual >>

More information

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IT Service Management

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