Customer Service

At IT Governance Ltd, we believe very strongly in customer service and we have a Global Customer Sales and Service Team, based in our offices in Ely, Cambridgeshire, looking after customers from sub-Saharan Africa and all round the world.

In fact, one of the many key reasons for making www.itgovernancesa.co.za your 'Go To' shopping destination is that our customer service team are real, live human beings who like nothing better than an opportunity to surprise and delight our customers with the speed and quality of our service!

The fastest way to contact us is by e-mail: servicecentre@itgovernancesa.co.za or you can use the contact form.

You can e-mail us about anything, including payment options, and we'll make sure the right person gets back to you asap.

You can also telephone us on our South African number: +27 (0) 87 550 2768.

If there are ways you think we can make things better, please e-mail our CEO. You'll find him on acalder@itgovernance.co.uk. He always responds.

PAYMENT OPTIONS

All products on, and transactions through, this website are in South African rand or US Dollars,

ONLINE PAYMENT OPTIONS

All products can be purchased by online through our site using a credit or debit card, through PayPal - our payment provider's secure servers. We accept Mastercard, American Express and Visa. Our online payment process is completely secure - and we also deploy the latest secure payment card technology with Verified by Visa & MasterCard SecureCode - so, online shopping with IT Governance is as safe as houses!

DIRECT PAYMENT OPTIONS

If you prefer not to place an order across the Internet, please email or telephone us on telephone number +27 (0) 87 550 2768 and we can take your credit card details by telephone or fax, as you prefer.

You can also pay by cheque, bankers draft or bank transfer. You can fax a purchase to us and we will contact you to arrange payment. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalise payment arrangements.

Our fax number is + 44 (0)1353 662667

PAYPAL

We are also able to accept payment by PayPal - just choose the PayPal option in the checkout process. You can also use any card accepted by PayPal to pay us - just choose PayPal (below the credit card entry details section in the main checkout process) and follow the onscreen instructions.

CREDIT ACCOUNTS

National, regional and local government, state-backed organisations, financial institutions, JSE-listed companies and others can apply for a credit account with us. email servicecentre@itgovernancesa.co.za to find out more.

VAT

Purchases from within the UK or EU are, where applicable, subject to UK VAT. (Books are zero-rated.)

Purchases from anywhere outside the EU, including those made by customers in sub-Saharan Africa, are not subject to UK VAT.

Our VAT number is GB 927 5935 83. You automatically receive a full VAT invoice from us with your purchase. 

TERMS AND CONDITIONS

All purchases are subject to our Terms and Conditions.

PRIVACY

We respect your privacy.

DELIVERY

Products ordered through this site are (mostly) shipped from our South African warehouse. If we have to ship something from elsewhere, our shipping prices will be as though it was shipped from the South African warehouse.

Non-OGC eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.

Policies and procedures on CD-ROM, and analogue books and other products, will be despatched within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.
Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail