A Dictionary of IT Service Management Terms, Definitions and Abbreviations - ITIL 2011 Edition

A Dictionary of IT Service Management Terms, Definitions and Abbreviations - ITIL 2011 Edition

A dictionary of IT service management terms, definitions and abbreviations - buy today!

A dictionary to IT service management terms, definitions and abbreviations that is published by itSMF UK.


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A dictionary to the terms and abbreviations used in IT service management (ITSM), that includes definitions, and is fully aligned with ITIL® 2011 - buy today!

itSMF UK Publication

This dictionary of terms and abbreviations, along with definitions, is published by itSMF UK. It lifts the lid on the language of ITSM.

This newly revised pocket dictionary from itSMF UK contains all the definitions from the ITIL Glossary and Abbreviations (2011 Edition). This is supplemented by other IT service management terms selected by the authors. An essential reference both for students of ITIL qualifications and for those who use ITIL best practice in their everyday work.

Key Features and Benefits:

  • A pocket dictionary to the key terms, acronyms and abbreviations used in the field of ITSM. This pocket dictionary is perfect for newbies to the industry as it will allow them to understand the key terms, acronyms and abbreviations.
  • Fully aligned with the 2011 version of ITIL, this makes this dictionary bang up to date with the latest (winter 2011) best practice guidance.
  • Published by itSMF UK - the leading organisation for best practice in ITSM professionals in the UK.

Publisher: itSMF UK
ISBN 10: 1906745056
ISBN 13: 9781906745059
Format: Softcover
Published Date: 7 November 2011
Availability: In Stock

Acknowledgement of OGC Copyrights

Order this concise pocket dictionary today - buy now!

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