IT Tools for the Business when the Business is IT

IT Tools for the Business when the Business is IT

A guide to selecting the correct service management tool for your needs - order today!

There are many service management tools available, choose the correct one for your needs and implement its use with speed using this book!


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Selecting the appropriate service management tool and implementing its usage can be complex, this book breaks down these barriers and enables speedy selection and implementation - buy your copy!

Endorsed by itSMF International

A guide to selecting the correct ITSM tool for the job and implementing its usage. This guide is endorsed by itSMF International.

Whilst there are plenty of sources of information recommending various tools for different jobs (mostly from the various vendors), there is very little guidance on why certain tools should be chosen, how they should be selected and what the pitfalls are to avoid. This book fills this void and shed lights on the often arduous task of selecting the appropriate tool and implementing it.

This book is endorsed by itSMF International - the international body representing the service management industry.

Key Features and Benefits:

  • IT Tools for the Business when the Business is IT details all the questions you should ask prior to selecting a tool - helping you to choose the ideal solution.
  • The book covers in depth the implementation stages - from designing, building and implementing the solution through to training the stakeholders. This prevents you from wasting your time when implementing your tool by providing a source of guidance.
  • Endorsed by itSMF International - the leading organisation for the service management industry. This proves the quality and relevance of the material.

We also offer this book in our itSMF Book Suite.

Author: Robert Falkowitz
Publisher: TSO
ISBN 10: 0117069035
ISBN 13: 9780117069039
Pages: 350
Format: Softcover
Published Date: 15 September 2011
Availability: In Stock

Order this best practice title today!

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