Creating and Driving Service Excellence: An Executive's Guide to IT Service Management

Creating and Driving Service Excellence: An Executive's Guide to IT Service Management

A introductory pocket guide to the principles and practice of IT service management (ITSM) - endorsed by itSMF International

An introductory pocket guide to the principles and practice of ITSM - buy your copy today!

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Creating and Driving Service Excellence: An Executive's Guide to IT Service Management (ITSM) - a concise introductory pocket guide to ITSM - buy now!

Endorsed by itSMF International

A quick and concise easy-to-use pocket guide to the principles and practice of ITSM. This pocket guide answers all the common questions that newbies to ITSM have. It is an essential tool for organisations adopting ITSM principles within their businesses.

More than that, this pocket guide covers:

  • The costs of adopting ITSM processes
  • ITSM tools - showing you where to start
  • Coverage of the various different IT management system - asking 'do we really need them all? '

Key Features and Benefits:

  • A concise and introductory pocket guide to ITSM for those new to the subject. This pocket guide will be of use to help you build a sustained approach to ITSM that has complete management buy-in - simply provide a copy of this pocket guide to each director or senior manager.
  • Covers many of the IT management systems and asks 'do we need them all?'. This helps you to choose the right management system for your organisation.
  • Often the cost of adopting an ITSM approach is seriously overhyped, this pocket guide dispels this myth and will help you to build a business case for an ITSM best practice approach.

We also offer this book in our itSMF Book Suite.

Author: Sharon Taylor
Publisher: TSO
ISBN 10: 0117069027
ISBN 13: 9780117069022
Pages: 76
Format: Softcover
Published Date: 19 September 2011
Availability: In Stock

Order this concise pocket guide today!

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