Service Level Management - a Practitioner's Guide, Second Edition

Service Level Management - a Practitioner's Guide, Second Edition

SLAs really only work if they are properly managed. This guide tells you how.

This guide shows you best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more.


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Buy the itSMF guide to service level management today!

Service Level Management - a Practitioner's Guide, Second Edition offers a practical, experience-based approach to the subject matter. This guide shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more.

Additionally, this book comes complete with a free CD packed with sample templates and supporting documents. You can tailor these templates to your specific needs using the advice and guidance in the book. No more reinventing the wheel.

This second edition of the book has been reorganised in line with feedback from itSMF's SLM roadshows. The templates on the accompanying CD have been fully revised, the section on service catalogues has been extended. A new section on SLM small-scale implementation has added.

Key Features & Benefits:

  • Shows you best way to design a service level management (SLM) roadmap and implementation project plan. Providing you with a step-by-step approach.
  • Comes with a CD that contains templates of various different SLM documents. These can be tailored to your own needs. Saving you both time and money
  • Published by the itSMF - the representative body of the IT service management industry.
  • Revised and updated with feedback incorporated from itSMF's SLM roadshows. Meaning this book is current and very up to date.
  • Includes a new section on small-scale SLM implementation, meaning this book can help you implement SLM no matter the size of your organisation.

Publisher: itSMF
ISBN 10: 1906745021
ISBN 13: 9781906745028
Format: Softcover
Published Date: March 2010
Availability: In Stock

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