Architecture and Patterns for IT Service Management, Second Edition

Architecture and Patterns for IT Service Management, Resource Planning, and Governance, Second Edition

IT service management requires governance!

This book takes a high-level approach to IT service management. A generic framework that can be created by combining ITIL®, CobiT & CMMi frameworks is detailed in this book.


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A guide of how to apply the principles and practices of enterprise architecture in the field of IT service management (ITSM)- order your copy now!

In this guide you will find out how to apply the principles and practice of enterprise architecture to the field of ITSM. It shows how to leverage the strengths of frameworks such as ITIL 2011, CobiT and CMMi to create an architecture that is fit for purpose.

Architecture and Patterns for IT Service Management, Second Edition provides visual models of challenges faced when trying to integrate complex IT systems. It shows how process, data and IT management systems must work in sync to enable IT to make a contribution to the organisation's bottom line and help it achieve its goals.

Key Features and Benefits:

  • A guide to applying the principles and practices of enterprise architecture (EA) in the field of ITSM - helping you create an architecture using the best aspects of CobiT and ITIL amongst other frameworks.
  • Written by Charles Betz, a highly experienced practitioner. Charles shares the many years of his experience in taking an EA approach to ITSM. Show you how to go about using this approach to your benefit.
  • Covers the latest editions of all the relevant management frameworks, making this one of the most up-to-date books available.

Author: Charles Betz
Publisher: Morgan Kaufmann
ISBN 10: 0123850177
ISBN 13: 9780123850171
Pages: 480
Format: Softcover
Expected Publication Date: 27 October 2011
Availability: In Stock

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Order this ITSM governance guide today!

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