Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook - (Pack of 10)

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - (Pack of 10)

10 copies of this quick-reference study aid to help you pass the ITIL® Operational Support and Analysis (OSA) exam, ideal for training providers or ITSM teams.


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10 copies of the Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook.

Authored and quality assured by itSMF UK

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook is a quick-reference guide which will help you as you study for the Operational Support and Analysis ITIL Intermediate Capability stream exam. It is also suitable for use as a practical reference resource in the workplace.

If you are a training provider and need multiple copies of this handbook, or you want to provide every member of your ITSM team with their own copy, you can order Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook now in packs of 10 copies.

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook covers the following processes and functions and how they contribute to the ITIL Service Lifecycle:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook has been fully updated in line with the 2011 edition of ITIL and is fully aligned to the Operational Support and Analysis (OSA) syllabus. It has been authored and quality assured by itSMF UK.

Single copies of Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook are also available here: Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook – (Single Copies).

Authors: itSMF UK
Publishers: TSO
Format: Softcover
ISBN13: 9780113314294
ISBN10: 0113314299
Published: 04 Nov 2013
Availability: In Stock

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