Planning and Achieving ISO/IEC 20000 Certification - 2012 Edition

Planning and Achieving ISO/IEC 20000 Certification - 2012 Edition

A pocket guide for those organisations looking to become ISO/IEC 20000-certified!

A pocket guide to the new version of the ISO/IEC 20000 (2011/2012) standard - buy today!.


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A pocket guide to the ISO/IEC 20000 standard from itSMF UK - buy today!

A pocket guide for organisations that are looking to gain certification against the ISO/IEC 20000 standard under the certification scheme that was previously owned by itSMF UK but that is now owned by APMG.

Planning and Achieving ISO/IEC 20000 Certification - 2012 Edition is written and published by itSMF UK and will also be of use to those who need a basic understanding of the ISO/IEC 20000 standard.

The pocket guide is fully aligned with the 2011 edition of Part 1 and 2012 edition of Part 2 of the ISO/IEC 20000 standard.

Key Features and Benefits:

  • This pocket guide has been written specifically for those organisations looking to achieve certification against the ISO/IEC 20000 under the APMG ISO/IEC 20000 certification scheme. Using the information within will help your organisation to achieve certification.
  • The information within the pocket guide is fully aligned with the 2011 edition of Part 1 and 2012 edition of Part 2, making this pocket guide bang up to date with the latest edition of the standard.
  • Will give those reading the pocket guide a basic understanding of service management - giving them the knowledge they need to help any ISO20000-compliance project.

Publisher: itSMF UK
Format: Softcover
Published Date: 1 January 2013
Availability: In Stock

A pocket guide that will help any ISO/IEC 20000 project - buy today!

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