ITIL Certification Service Lifecycle - Service Operation Online Training (90-Day Online Access)

ITIL Certification Service Lifecycle - Service Operation Online Training (90-Day Online Access)

Study for the Certificate in ITIL® Service Lifecycle Management - Service Operation.

An ideal online course that allows you to study in your own time and at your own pace for this ITIL Intermediate certification.


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Use a flexible form of learning to study toward your ITIL Intermediate qualification - order today!

Accredited by APMG and CSME - two of the ITIL Examination Institutes!

Fully aligned with the ITIL 2011 syllabus!

What's Included?

  • 90 days online access to the Certification in ITIL Service Lifecycle Management - Service Operation course,
  • Electronic workbook helping you along the way with your studies - available through the online access,
  • Online mentoring - Enables students to connect online with ITIL Expert mentors and/or other students to get answers to the questions that might come up during the course.
  • (Exam fee not included) Additionally, you can now pay for your ITIL Intermediate exam online.

Study at a time, place and pace that suits you for the Certificate in ITIL Service Lifecycle Management - Service Operation using this course. This online course is the equivalent to three-day classroom-based course.

Using online video lectures, printable courseware and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Lifecycle Management - Service Operation exam at your first attempt.

This programme is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle.

Upon successful completion of this course and examination, students can expect to gain competencies in the following Service Operation areas:

  • Introduction to Service Operation
  • Service Operations principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising Service Operation: functions
  • Technology considerations
  • Implementation considerations
  • Challenges, critical cuccess factors and risks
  • Co-ordinate and carry out the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the ongoing management of the technology that is used to deliver and support services.

Credits Earned:

Upon completion of this course, you will have earned 3 ITIL Expert credits and 22 PDU credits.

Prerequisites:

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL V2-V3 Foundation Bridging Course or an ITIL Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.

Key Features and Benefits:

  • Provides a flexible route for individuals to study for the Certificate in ITIL Service Lifecycle Management - Service Operation. Allowing you to study in your own time and at your own pace.
  • Endorsed by two of the ITIL Examination Institutes for study toward the Certificate in ITIL Service Lifecycle Management - Service Operation. Demonstrating the quality of the training material.
  • A cost-effective route to gaining the Certificate in ITIL Service Lifecycle Management - Service Operation. Saving you on average at least 40% over a classroom-based course.
  • Using online video lectures, printable courseware and online mentoring, this course provides a comprehensive route to gaining this highly regarded ITIL qualification. Additionally, allows you to earn ITIL Expert credits to put toward attaining the ITIL Expert accreditation.

Publisher: ITSM Solutions
Format: 90-Day Online Access

Acknowledgement of AXELOS Copyrights

Order your 90-day subscription today!

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