ITIL 2011: Service Transition (1 Year Online Subscription)

ITIL 2011: Service Transition (1 Year Online Subscription)

ITIL® 2011: Service Transition - order your online subscription today!

An online subsciption to ITIL 2011: Service Transition - buy yours now!

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Buy annual online access to ITIL 2011: Service Transition today!

An annual subscription offers functionality not available with either of the Adobe eBook or softcover (paperback) versions of this title. The added functionality available is summarised below.

The advantages of online subscriptions over the traditional book format are as follows:

  • Dynamic content
  • Easy navigation
  • Bookmarking
  • History
  • Cross-linking between chapters
  • Pop-up glossary of terms
  • Fully up-to-date content when it becomes available - the moment updated text to ITIL becomes available your online subscription will be updated.

Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations.

This publication provides guidance on how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption.

Service Transition combines practices in release management, programme management and risk management and places them in the practical context of service management.

It provides guidance on:

  • Managing the complexity related to changes to services and service management processes
  • Preventing undesired consequences while allowing for innovation
  • Guidance is provided on transferring the control of services between customers and service providers
Concepts and guidance in this publication include:
  • Managing organisational and cultural change
  • Knowledge management
  • Service knowledge management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

      What's Changed with the Update?

      The update is all about improving consistency, accessibility and usability of the core publications. The new books have improved coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

      Definitions have also been standardised between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations will be made more straightforward and accessible.

      Key Features and Benefits:

      • Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
      • Employing the information within this updated publication will allow you to develop and improve capabilities for transitioning new and changed services into operations. Aligning IT with the strategic goals of the organisation, and making IT a net contributor to the organisation's bottom line.

      We also offer this product in a softcover (paperback) format or as an Adobe eBook - ITIL 2011: Service Transition (Various Formats).

      Author: OGC
      Publisher: TSO
      Published Date: 25 August 2011
      Availability: Password/Username Generated at Midnight Each Business Day
      Format: Single-User Online Access (Annual Subscription)

      Acknowledgement of OGC Copyrights

      Order your online sub to ST today - buy now!

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