ITIL 2011: Service Strategy (1 Year Online Subscription)

ITIL 2011: Service Strategy (1 Year Online Subscription)

ITIL® 2011: Service Strategy - buy your online subscription now!

Online annual access to ITIL 2011: Service Strategy - this allows access to the most up-to-date version of this manual via a Web browser.

Price: R 1 190,00 (ZAR) 
Ready to order
Sub Total: R 0,00 (ZAR)

Other payment options available


Buy an annual subscription to ITIL 2011: Service Strategy today!

An online subscription to the ITIL 2011: Service Strategy is the ideal way to get access to the latest authoritative text. Wherever there is a Web browser you can within minitues be accessing the content.

The advantages of online subscriptions over the traditional book format are as follows:

  • Dynamic content
  • Easy navigation
  • Bookmarking
  • History
  • Cross-linking between chapters
  • Pop-up glossary of terms
  • Fully up-to-date content when it becomes available - the moment updated text to ITIL becomes available your online subscription will be updated.

ITIL Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but also as a strategic asset. Guidance is provided on the principles underpinning the practice of service management. This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.

Service Strategy guidance is useful in the context of Service Design, Service Transition, Service Operation, and Continual Service Improvement. Topics covered in Service Strategy include:

  • The development of markets
  • Internal and external
  • Service assets
  • Service Catalogue
  • Implementation of strategy through the ITIL Service Lifecycle
  • Financial Management
  • Service Portfolio Management
  • Organisational Development
  • Strategic Risks

Service Strategy is about ensuring that organisations are in a position to handle the costs and risks associated with their service portfolios. It is exists to ensure they are set up not just for operational effectiveness but also for distinctive performance.

What's Changed in this Version of ITIL Service Strategy?

The update does not make the guidance more complex It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.

The feedback from users is that Service Strategy needed most improvement in this regard. Most of the concepts will remain the same, but the wording of these concepts and how they are explained will change.

ITIL is a constantly evolving framework for the implementation of best practice in the IT service management world.

Key Features and Benefits:

  • Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
  • Employing the information within this updated publication will allow you to design, develop and implement service management. Aligning IT with the strategic goals of the organisation, and making IT a net contributor to the organisation's bottom line.

We also offer this product in a softcover (paperback) format or as an Adobe eBook - ITIL 2011: Service Strategy (Various Formats).

Author: OGC
Publisher: TSO
Published Date: 25 August 2011
Availability: Password/Username Generated at Midnight Each Business Day
Format: Single-User Online Access (Annual Subscription)

Acknowledgement of OGC Copyrights

Order your subscription to this vital ITIL best practice title today!

    Product Rating: (0.00)   # of Ratings: 0   (Only registered customers can rate)

    There are no comments for this product.