ITIL: Service Operation

ITIL: Service Operation

Official OGC Title - Service Operation.

This manual introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books.

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books, which have been updated.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Application Management
  • Change Management
  • Operations Management
  • Control processes and function
  • Scaleable practices
  • Measurement and control

We also offer translations of this book in various formats, Francais, Deutsch, Español, etc.

Author: OGC
Publisher: TSO
ISBN 10: 0113310463
ISBN 13: 9780113310463
Published Date: 30 May 2007
Availability: In Stock
Format: Softcover (traditional book format)

Acknowledgement of OGC Copyrights.

Order your copy of this essential ITIL V3 publication today!

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