ITIL: Service Design

ITIL: Service Design

Official OGC Title - Service Design.

This manual provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service design objectives and elements.
  • Selecting the service design model.
  • Cost models.
  • Benefit/risk analysis.
  • Implementing service design.
  • Measurement and control.

We also offer translations of this book in various formats, Francais, Deutsch, Español, etc.

Author: OGC
Publisher: TSO
ISBN 10: 0113310471
ISBN 13: 9780113310470
Published Date: 30 May 2007
Availability: In Stock
Format: Softcover (traditional book format)

Acknowledgement of OGC Copyrights.

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