Key Element Guide: ITIL Continual Service Improvement - 2011 Edition (Single Copies)

Key Element Guide: ITIL Continual Service Improvement - 2011 Edition (Single Copies)

A pocketbook to the ITIL® 2011 core publication Continual Service Improvement - buy today!

A concise reference to the core ITIL 2011 book Continual Service Improvement.

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A concise version of the guidance in the ITIL 2011 core guidance book Continual Service Improvement - order today!

Endorsed by itSMF International

A concise reference to the ITIL 2011 book Continual Service Improvement. It is ideal for practitioners and for ITIL Intermediate courses - buy today and receive within days!

Key Element Guide: ITIL Continue Service Improvement - 2011 Edition is written by the author of the main Continual Service Improvement core title. It is also quality assured and endorsed by itSMF International.

Continual Service Improvement delivers consistent, repeatable process activities as part of service quality. ITIL has always emphasised the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the Continual Service Improvement stage of the lifecycle also deals with issues surrounding service retirement.

Key Features and Benefits:

  • Written by the author of the core Continual Service Improvement ITIL title - proving this title's relevance.
  • Quality assured and endorsed by itSMF International - this assures you of the quality of the material within this pocketbook.
  • Provides an overview of the core ITIL Continual Service Improvement title - no need for practitioners to lug heavy books around with them any more or look an at eBook on screen. Simply take this concise guide with you wherever you go!
  • Aligned with ITIL 2011 - meaning this book is bang up to date.
  • Ideal for Intermediate training events - comes in packs of 10 - Key Element Guide: ITIL Continual Service Improvement - 2011 Edition (Pack of 10). You can also buy all five KEGs in one pack in the Key Element Guide Suite - 2011 Edition.

Author: Cabinet Office
Publisher: TSO
ISBN 10: 0113313640
ISBN 13: 9780113313648
Format: Softcover
Published Date: 31 July 2012
Availability: In Stock

Acknowledgement of Cabinet Office Copyrights

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