ITIL 2011: Continual Service Improvement (1 Year Online Subscription)

ITIL 2011: Continual Service Improvement (1 Year Online Subscription)

Annual online subscription to ITIL 2011: Continual Service Improvement - buy your access to the latest authoriative text!

Updated online subscription to the ITIL 2011 book Continual Service Improvement.


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During the course of the lifespan of the official core ITIL manuals, various updates occur. With the normal book format you don't get access to these updates, this is one of the benefits of an online subscription. You gain access to the latest authoritative text as soon as it becomes available.

The advantages of online subscriptions over the traditional book format are as follows:

  • Dynamic content
  • Easy navigation
  • Bookmarking
  • History
  • Cross-linking between chapters
  • Pop-up glossary of terms
  • Fully up-to-date content when it becomes available - the moment updated text to ITIL becomes available your online subscription will be updated.

This publication provides practical guidance in evaluating and improving the quality of services, overall maturity of the ITSM service lifecycle and its underlying processes. It does so at three levels within the organisation, these are:

  • The overall health of ITSM as a discipline
  • The continual alignment of the portfolio of IT services with the current and future business needs
  • The maturity of the enabling IT processes required to support business processes in a continual service lifecycle model

This publication focuses on CSI from both an IT service and an ITSM process perspective as part of an ongoing service management lifecycle. This publication also features the key inputs, outputs, activities and roles that are critical to successful CSI.

It is one of a series of five core publications published by the Office of Government Commerce (OGC) as part of the ITIL suite of publications.

This volume covers the following major activities:

  • Introduce the concepts of CSI at a high level
  • Define the value of CSI
  • Describe common methods and techniques for CSI
  • Define how to use the common methods

Concepts and guidance in this publication include:

  • Business and technology drivers for improvement
  • Justification
  • Business, financial and organisational improvements
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

What's Changed with the Update?

The update is all about improving consistency, accessibility and usability of the core publications. The new books have improved coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

Definitions have also been standardised between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations have been made more straightforward and accessible.

Key Features and Benefits:

  • Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
  • Employing the information within this updated publication will allow you to evaluate and improve the quality of your IT services, overall maturity of the ITSM service lifecycle and its underlying processes. Helping you to align IT with the strategic goals of the organisation, and making IT a net contributor to the organisation's bottom line.

We also offer this product in a softcover (paperback) format or as an Adobe eBook - ITIL 2011: Continual Service Improvement (Various Formats).

Author: OGC
Publisher: TSO
Published Date: 25 August 2011
Availability: Password/Username Generated at Midnight Each Business Day
Format: Single-User Online Access (Annual Subscription)

Acknowledgement of OGC Copyrights

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