ISO20000-3 (ISO 20000-3) Guidance on Scope Definition (PDF)

ISO20000-3 (ISO 20000-3) Guidance on Scope Definition (PDF)

Guidance on Scope Definition and Applicability of ISO/IEC 20000-1.

Determining the scope of an ISO20000 management system is a challenge and this standard sets out best practice guidance on how to meet that challenge and the application of ISO20000-1!


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ISO20000-3 ISO 20000-3 ISO/IEC 20000-3:2012 Part 3: Guidance on Scope Definition.

This standard, correctly referred to as ISO/IEC 20000-3:2012, gives guidance on scope definition and the applicability of the SMS requirements in ISO/IEC 20000-1:2011. It is an member of the ISO/IEC 20000 family of service management standards.

It additionally covers demonstration of conformity to the requirements in ISO/IEC 20000-1. Guidance on the different types of conformity assessment and assessment standards is included.

The standard will help you establish if ISO/IEC 20000-1 is applicable to your organisation's circumstances. The guidance in the standard takes the form of practical examples, typical scenarios and recommendations that shows how the scope of an SMS can be defined, whether or not you have experience.

With service management processes crossing many organisational, legal and national boundries, as well as different times zones, these and other issues can make the application of scope a complex stage in the service provider's use of ISO/IEC 20000-1. ISO/IEC 20000-3 will assist with this endeavour.

ISO/IEC 20000-3:2012 also assists in planning service improvements and in preparation for a conformity assessment against ISO/IEC 20000-1. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2.

Key Features and Benefits:

  • Provides guidance on scope definition and the applicability of ISO/IEC 20000-1 within an organisation, helping you to assess whether implementing an SMS is advisable and easing the definition of scope - saving you time and money.
  • The guidance in the standard takes the form of practical examples, typical scenarios and recommendations, making the guidance easy to employ and use.

Please Note: We supply, interchangeably, the British and other national adoptions of ISO/IEC 20000-3, which all contain exactly the same content.

Purchase and use of the PDF version of this product is subject to this EULA.

Pages: 34
Format: PDF
Published Date: 15 August 2012
Availability: Immediate Download

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