ISO20000-2 (ISO 20000-2) Service Management Application (PDF)

ISO20000-2 (ISO 20000-2) ISO20000-2 (ISO 20000-2) Application of Service Management (PDF)

ISO 20000-2 a guide to the application of service management.

ISO 20000-2 gives guidance on the application of service management in an organisation based on ISO 20000-1.


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ISO20000-2 (ISO 20000-2) Application of Service Management

Now you can purchase ISO/IEC 20000-2:2012 (new, spring 2012) as a PDF. The standard gives guidance on the adoption within an organisation of a service management (SMS) that is aligned with ISO/IEC 20000-1:2011. The aim of this part of the ISO/IEC 20000 standard is to enable an effective understanding of the requirements in Part 1, thus enabling better deployment and use of an SMS - enabling best practice.

Part 2 gives examples and guidance on how to interpret the requirements in ISO/IEC 20000-1. The standard includes references to other parts of the ISO/IEC 20000 standard as well as references to other International standards.

The standard is applicable to any organisation, no matter their size, type, location or industry. It can be employed by organisations looking for guidance on how to improve service management, even if the organisation is not considering undergoing a formal ISO20000 certification audit.

What are the differences between ISO/IEC 20000-2:2005 and ISO/IEC 20000-2:2012?

ISO/IEC 20000-2 has been revised. The changes to the standard are as follows:

  • Closer alignment with other International Standards such as ISO 9001 and ISO/IEC 27001
  • Changes in terminology to mirror those in use internationally
  • Added guidance on the governance processes operated by third parties
  • Greater coverage on scoping of an SMS
  • Enhanced coverage on the continual improvement of services and the SMS
  • More guidance on the design and transition into a 'live' status for new or changed services

Key Features and Benefits:

  • Gives guidance on the adoption of a SMS within organisation, leading to easier implementation of an SMS and gaining ISO20000 certification. Helping the organisation to achieve an international benchmark.
  • Updated taking into consideration the latest in international best practice, bringing ISO20000 implementation guidance up to date.
  • This standard can be employed by any organisation, no matter their size, location or industry! Making it widely applicable!

Please Note: We supply, interchangeably, the British and other national adoptions of ISO/IEC 20000-2, which all contain exactly the same content.

Purchase and use of the PDF version of this product is subject to this EULA.

Format: PDF
Published Date: 14 February 2012
Availability: Immediate Download

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