ISO20000 (ISO 20000) IT Service Management (Both Main Parts, PDF)

ISO20000 (ISO 20000) IT Service Management (Both Main Parts, PDF)

An international standard providing a common understanding of the management of IT services.

The kit includes the two main parts of ISO/IEC 20000, these are ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012.


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Order both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today!

This special kit contains copies of both main parts of ISO/IEC 20000:

ISO 20000 may be used:

  1. by businesses that are going out to tender for their services
  2. to provide a consistent approach by all service providers in a supply chain
  3. to benchmark IT service management
  4. as the basis for an independent assessment
  5. to demonstrate the ability to meet customer requirements
  6. to improve services

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

  • An expanded introduction, additional requirements and updated definitions section
  • The standard has a new title Service management - Part 1: Service Management System Requirements
  • Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
  • Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
  • New requirements for the management of new or changed services have been added
  • A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
  • The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
  • Problem Management and Incident Management processes have been aligned with ITIL®v3
  • More refined document and record control requirements
  • Revised and more in-depth requirements on supplier contracts
  • Added requirements on budgeting and accounting

Key Features and Benefits:

  • Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
  • Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS. 

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012.

Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000. All of which contain exactly the same content.

Purchase and use of the PDF version of this product is subject to this EULA.

Format: PDF
Availability: Immediate Download

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