Implementing ITIL Change and Release Management

Implementing ITIL Change and Release Management

This title is no longer available. Please see the ITIL Foundation Handbook as an alternative resource.


 
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The business-focused, best-practice guide to succeeding with ITIL® change and release management - buy it today!

This book is a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.

Leading IBM ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries

This book helps you:

  • Decide where to invest.
  • Avoid ITIL pitfalls.
  • Build successful, long-term processes that deliver real return on investment.

You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation— an essential roadmap.

Coverage Includes:

  • Discovering and managing your change and release management requirements.
  • Identifying the resources you’ll need to succeed.
  • Building comprehensive schedules for executing change/release management projects.
  • Moving from planning to real-world implementation.
  • Choosing the right tools—or modifying the tools you’ve already invested in.
  • Using change/release management to facilitate auditing and ensure compliance.
  • Leveraging the full business benefits of mature change/release management processes.

Key Features and Benefits:

  • Covers the Change and Release Management domain within ITILv3 - making it a one-of-a-kind book. Distilling the key information about this domain within ITILv3.
  • The advice and guidance in this book helps you achieve greater efficiency within your organisation, make cost saving and align IT better with your organisational goals.

Author: Larry Klosterboer
Publisher: IBM Press
ISBN 10: 0138150419
ISBN 13: 9780138150419
Pages: 240
Format: Softcover
Published Date: 9 December 2008
Availability: Out of stock

Acknowledgement of OGC Copyrights.

Buy this guide to the ITILv3 Change and Release Management domain - order your copy today!

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