How To Prepare Service Level Agreements (SLAs) For Application Service Provisioning (ASP), Revised

How To Prepare Service Level Agreements (SLAs) For Application Service Provisioning (ASP), Revised

Unique SLA manual.

This manual is the only one of it's kind that focuses on a set of guidelines and provides a detailed checklist of factors that should be considered when outsourcing and contracting ASPs and preparing SLAs to ascertain that sound contracting of services is accomplished.


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The World of Application Service Provisioning and Need for Service Level Agreements

The increasingly rapid pace of change in new information technologies and the need reduce implementation time is driving the need to capitalize on ready and available knowledge from third-parties and opt for outsourcing of applications, applications hosting and networking capabilities. This new field is referred to as Application Service Provisioning (ASP). This presents quite a challenge in the selection, procurement and contracting of ASPs and requires sound guidelines for preparing quality Service Level Agreements (SLAs).

There is virtually no information available that addresses this need. Accordingly, this treatise is the only manual that focuses on a set of guidelines and provides a detailed checklist of factors that should be considered when outsourcing and contracting ASPs and preparing SLAs to ascertain that sound contracting of services is accomplished.

In addition to providing background information, this manual presents a general plan of action for approaching outsourcing and ASP provisioning. The practical information provided derives from decades of experience in formulating service agreements on Information Technologies and in the course of consulting and training assignments.

Whether you are a CIO, IT manager, technology assessment team leader, legal counsel, auditor, legal counselor, contract officer, consultant, or a user manager interested in ensuring that sound procurement best practices are employed in outsourcing IT services, especially on Internet applications, you will benefit for this unique manual.

CONTENTS:

  1. The Trend Toward ASP
  2. Threats And Risks In Application Provisioning And Outsourcing
  3. Need For A Discipline Approach To Develop Sound Service Level Agreements - Includes a set of key parameters and factors to consider in SLA development
  4. A Plan Of Action And A Guideline For Effective SLA Preparation
  5. A Comprehensive Checklist For SLA Preparation - A 55-page SLA Checklist is provided to help you prepare effective SLAs

Appendix - Glossary

Publisher: MASP
ISBN: 094206458
Format: A4 Ring-bound
Published Date: June 2000
Availability: 5-8 Days

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