Business-Focused IT and Service Excellence, Second Edition

Business-Focused IT and Service Excellence, Second Edition

Distils the art of service excellence.

Using the advice and guidance in this back you will achieve better alignment of IT with organisational goals.


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This book distils the art of service excellence. Business-Focused IT and Service Excellence provides a bridge between what IT understands about business requirements, and what businesses expects from IT. Using the advice and guidance in this back you will achieve better alignment of IT with organisational goals.

Key & Features:

  • Provides a route to aligning IT with business goals, thus helping the reader's organisation achieve service excellence.
  • BCS-endorsed title, adding weight to the authority of the subject matter conveyed.
  • Written by an author with many years of experience in the field of aligning IT with corporate goals.

Author: David Miller
Publisher: British Computer Society (BCS)
ISBN 10: 1902505883
ISBN 13: 9781902505886
Pages: 156
Format: Soft Cover
Published Date: 1 April 2008
Availability: In Stock

Better alignment of IT with organisational goals is a business-critical process, learn from an experienced practitioner using this book - order today!

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