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IT Service Management → ISO20000

ISO/IEC 20000 Books, Tools and Standards

Find an extensive range of books and guides on ISO20000, including the ISO20000 standard.

Creating and Driving Service Excellence: An Executive's Guide to IT Service ManagementPrice: R 365,98 (ZAR) 
Creating and Driving Service Excellence: An Executive's Guide to IT Service Management

ISO27013 (ISO 27013) Integrated Implementation of ISO27001 and ISO20000Price: R 1 502,40 (ZAR) 
ISO27013 (ISO 27013) Integrated Implementation of ISO27001 and ISO20000 (PDF)

Managing in a Service-Focused WorldPrice: R 525,00 (ZAR) 
Managing in a Service-Focused World

Ten Steps to ITSM SuccessPrice: R 610,00 (ZAR) 
Ten Steps to ITSM Success

The ITSM Iron Triangle: Incidents, Changes and Problems (Pre-Order) (Soft Cover)Price: R 525,00 (ZAR) 
The ITSM Iron Triangle: Incidents, Changes and Problems

ISO/IEC 20000 Documentation ToolkitPrice: R 3 420,00 (ZAR) 
ISO/IEC 20000 Documentation Toolkit

ISO/IEC 20000: An introduction to the global standard for service managementPrice: R 175,00 (ZAR) 
ISO/IEC 20000: An introduction to the global standard for service management, Second edition

Implementing Service Quality based on ISO/IEC 20000: A Management GuidePrice: R 350,00 (ZAR) 
Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Second edition

ISO20000-1 (ISO 20000-1) Service Provider Requirements (PDF)Price: R 1 465,76 (ZAR) 
ISO20000-1 (ISO 20000-1) SMS Requirements (PDF)

ISO20000-2 (ISO 20000-2) ISO20000-2 (ISO 20000-2) Application of Service Management (PDF)Price: R 2 015,42 (ZAR) 
ISO20000-2 (ISO 20000-2) Service Management Application (PDF)

ISO20000-3 (ISO 20000-3) Guidance on Scope Definition (PDF)Price: R 2 281,09 (ZAR) 
ISO20000-3 (ISO 20000-3) Guidance on Scope Definition (PDF)

ISO20000-4 (ISO 20000-4) Process Reference Model (PDF)Price: R 2 372,70 (ZAR) 
ISO20000-4 (ISO 20000-4) Process Reference Model (PDF)

ISO20000-5 (ISO 20000-5) Service Management Implementation (PDF)
ISO20000-5 (ISO 20000-5) Service Management Implementation (PDF)

ISO20000 (ISO 20000) IT Service Management (Both Main Parts, PDF)Price: R 3 481,18 (ZAR) 
ISO20000 (ISO 20000) IT Service Management (Both Main Parts, PDF)

Planning and Achieving ISO/IEC 20000 Certification - 2012 EditionPrice: R 146,12 (ZAR) 
Planning and Achieving ISO/IEC 20000 Certification - 2012 Edition

The Definitive Guide to IT Service MetricsPrice: R 700,00 (ZAR) 
The Definitive Guide to IT Service Metrics

       
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