IT Service Management (ITSM) Books, Guides, Tools and Standards

IT Service Management (ITSM) is a concept that deals with how to define and deliver guidance and support for businesses managing their IT infrastructure. This IT service concept views IT from an end user perspective i.e. IT service is what the customer or consumer receives. The IT service itself can be made up of hardware, software and communication facilities, but is perceived by the customer/consumer as a self contained, coherent entity. Click here for more information on IT Service Management >>

In this IT Service Management category, find a vast range of Books and Guides relating to IT Service Management and ISO 20000.

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How to do CCRMPrice: R 146,12 (ZAR) 
How to do CCRM

itSMF Book SuiteRegular Price: R 2 399,26 (ZAR)Sale PriceR 2 364,68 (ZAR) 
itSMF Book Suite

Thought Leadership SeriesRegular Price: R 2 370,00 (ZAR)Sale PriceR 1 890,00 (ZAR) 
Thought Leadership Series

ISO/IEC 20000 Documentation ToolkitPrice: R 3 420,00 (ZAR) 
ISO/IEC 20000 Documentation Toolkit

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